Frequently Asked Questions

We provide comprehensive services for medical billing and collections, including patient statements, payment posting, denial management, follow-up, and claim submission.

We use the most recent practice management software to electronically submit claims to insurance companies daily, ensuring accuracy and prompt filing.

Commercial insurers typically take between thirty and forty-five days to pay claims after the date of service. We carefully monitor claims and follow up as necessary to facilitate prompt payment.

We normally receive an acceptance rate of 85% for first-pass claims. Of all filed claims, we can obtain payment or an explanation in over 95% of cases.

We use a secure HIPAA-compliant patient data storage system and industry-leading billing software to ensure efficacy, security, and compliance.

Get in touch with our sales team to arrange a free consultation during which we will go over your requirements, offer options for prices, and assist in streamlining the onboarding procedure.

Yes, we offer a simple transition of in-process claims from your current vendor, guaranteeing a smooth transition without disruptions to your payments or billing.

The fees we charge for full-cycle medical billing and collections are reasonably priced. Each specialty is unique, and costs can change.

Of course. Our medical coders have certification from AAPC (American Association of Professional Coders) or AHIMA (American Health Information Management Association). They are well-versed in medical codes, which include ICD-10, CPT, HCPCS, ICD-9, and the most recent ICD-11. They know payer-specific requirements, accurate coding initiatives, and all state and federal government compliance issues.

You don't; we realize that, so we do not ask for long-term commitments. We believe in our ability to work hard and earn your business. As we evaluate each client, we are very careful and do not take on any accounts we feel we can't handle. Read our testimonials to find out how happy our customers are with our services.

Our certified coders use the documentation to assign procedural and diagnostic codes after obtaining the doctor's scanned documents or patient charts via FTP. After that, all related modifiers are added to guarantee the correct reimbursement.

Our professionals can handle many medical specialties, such as anesthesiology, cardiology, hospitalists, endocrinology, pain management, physical therapy, and radiology. You can find information about our various specialties on our specialties page. Please reach out to us to discuss your specific needs in your field of practice.

We are aware that sufficient communication is essential to revenue cycle management projects. We stay in contact via phone for prompt assistance, secure instant messaging, and emails. You can reach our project managers at any time with just a phone call.

Our group has extensive experience in patient responsibility management. Our patient responsibility management services include sending patient statements on time, which can be adjusted depending on client preference. We also make phone calls and send a demand letter as an additional follow-up. Prompt follow-up facilitates a quicker reimbursement process. If our client feels that going the extra mile is necessary, we will collaborate with a collection agency or an attorney if we cannot collect the debt.

Credentialing is required for healthcare providers at least once every three years. Recredentialing is carried out even more frequently by certain medical facilities or insurance providers.

We provide competitive fixed-fee and percentage-based plans with collections as low as 3%.

A patient's registration with accurate insurance and billing information can be completed in 1-2 business days.

We accept credit card or bank account withdrawal payments for convenient paperless billing.

Onboarding usually takes 2-4 weeks to transfer information and ensure a smooth transition from your current vendor.

Your team will receive on-site billing orientation and access to on-demand training modules.

Yes, we offer our clients secure online portal access to reports, claims, and payment details.

Yes, we file with primary and secondary insurance companies to maximize reimbursement opportunities.

Our experts are qualified to file workers' compensation claims by following the necessary codes, forms, and compliance guidelines.

We provide custom, aging, financial, and claims reports to assist you in analyzing metrics, payments, and production.

We manage the electronic signatures of contracts, merchant forms, and HIPAA BAAs for new hires.

Yes, we provide patient statements, payment posting, and collection follow-up to optimize cash flow for your practice.